Baylor Scott & White Surgicare Oakmont complies with applicable Federal civil rights laws and does not discriminate based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.  Baylor Scott & White Surgicare Oakmont does not exclude people or treat them differently because of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.  Our health plans are also subject to the section 1557 nondiscrimination requirements and will be operated accordingly.

Baylor Scott & White Surgicare Oakmont:

• Provides free auxiliary aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters, video remote interpreting, or other aids for hearing-impaired individuals
  • written information in multiple formats, including large print, audio, accessible electronic formats, or other formats for visually impaired individuals

• Provides free language services to people whose primary language is not English, such as:
  • qualified interpreters or a language line
  • information written in other languages

If you need these services, contact Baylor Scott & White Surgicare Oakmont’s ADA Coordinator at (817) 732-3300.

Suppose you believe that Baylor Scott & White Surgicare Oakmont has failed to provide these services or discriminated in another way based on race, color, national origin, age, disability, or sex. In that case, you can file a grievance with:

ADA Coordinator
Baylor Scott & White Surgicare Oakmont
7200 Oakmont Boulevard
Fort Worth, Texas 76132
Phone: (817) 732-3300
Fax: (817) 887-5040
bsenn@uspi.com

You can file a grievance in person or by mail, fax, or email.  If you need help filing a grievance, Baylor Scott & White Surgicare Oakmont’s ADA Coordinator can help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf (opens  in new tab), or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C.  20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html (opens in new tab)